Business Process Management and Service Innovation

Program Director

Michael zur-Muehlen

Identified by the Gartner Group as the number one priority for Chief information Officers for several years, Business Process Management (BPM) is the set of concepts, methods, and tools surrounding the definition, implementation, improvement, and structuring of lateral processes in organizations. It emerged as a combination of mature organizational concepts (BPR, Six Sigma, TQM) and process-supporting technologies such as workflow management, BPM suites and service-enabled systems. The use of Business Process Automation technology in this context promises significant efficiency gains for organizations through the automated coordination of activities, allocation of tasks to process participants, and the integration of applications. The demand for BPM is further stimulated by opportunities relating to ongoing process performance improvement, process outsourcing / offshoring, and the interest in process standards such as ITIL and SCOR. Stevens maintains an active research program in the area of Business Process Management and Innovation.

A graduate certificate program from Stevens' Howe School of Technology Management. Co-sponsored by AACEI, ACM, AIChE, ASCE, ASME, IEEE, IEEE ComSoc, NECA, NSPE, ROA, SIM and SNAME.

If you’re a professional with a bachelor’s degree, you can earn a graduate certificate in this outstanding online, instructor-lead program in Business Process Management and Service Innovation, delivered by the same superior faculty who teach in conventional settings. You receive the finest professional education using rich e-learning features—threaded discussions, chat, bulletin boards, e-mail, file sharing, whiteboards, and workgroups for in-depth participation. You also have online library privileges, with instant search and retrieval of important databases.

Courses

• Graduate Certificates
• Masters
• MBA
• Training Programs
• Corporate Programs
• Graduate Admissions